Shipping Policy

Swiss Tactical – Your Gateway To Premium Tactical Clothing And Equipment

Effective Date: 22 January 2026

At Swiss Tactical, we are committed to delivering your tactical gear safely, quickly, and reliably anywhere in the UAE. This Shipping Policy explains how orders are processed, shipped, and delivered.

1. Shipping Coverage

• We currently ship to all Emirates within the United Arab Emirates.
• International shipping is not available unless explicitly stated.

2. Order Processing Time

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• You will receive an order confirmation once your order is successfully placed.

3. Delivery Time

Estimated delivery times within the UAE:

1 day

Delivery times may vary due to courier delays, weather conditions, or public holidays.

4. Shipping Fees

• Shipping fees (if applicable) are calculated and displayed at checkout.
• Any promotional free-shipping offers will be clearly mentioned on the website.
• Swiss Tactical reserves the right to modify shipping fees at any time.

5. Order Tracking

• Once your order is dispatched, you will receive tracking details via email or SMS.
• You can track your shipment using the provided tracking link.
• For any tracking issues, our support team is available to assist.

6. Delivery Attempts

• Couriers may attempt delivery multiple times.
• If delivery fails due to incorrect contact details or unavailability, additional charges may apply.
• Swiss Tactical is not responsible for delays caused by incorrect customer information.

7. Damaged, Missing, or Incorrect Items

If you receive:

• A damaged item
• An incorrect product
• A missing item

Please contact us within 24 hours of delivery with photos and order details. We will investigate and resolve the issue promptly.

8. Delayed or Lost Shipments

• If your shipment is delayed beyond the estimated delivery time, please contact our support team.
• In rare cases of lost shipments, we will offer a replacement or refund in accordance with our Buyer Protection Policy.

9. Refused or Returned Shipments

• If an order is refused upon delivery or returned due to incorrect address details, return shipping fees may be deducted from any refund.
• Returned items must meet our Return & Refund Policy conditions.

10. Force Majeure

Swiss Tactical shall not be held liable for delays or failures in delivery caused by events beyond our control, including natural disasters, strikes, government restrictions, or courier disruptions.

11. Policy Updates

Swiss Tactical reserves the right to update this Shipping Policy at any time.
Changes will be effective immediately upon posting on this page.